Accessibility at Within Hypnotherapy

Accessibility Statement

Within Hypnotherapy is committed to making this website a welcoming, usable space for everyone — including visitors who use assistive technology, visitors with disabilities, and visitors who simply find the web harder to navigate than it should be.

We recognise that accessibility isn't a one-time project but an ongoing practice. This statement describes where we are now, what we're working on, and how to reach us if something on the site is getting in your way.

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Our commitment

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We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — an internationally recognised standard for making digital content accessible to people with a wide range of disabilities and accessibility needs.

We are currently partially conformant with WCAG 2.1 Level AA. Partial conformance means most of the site meets the standard, but some areas may not yet fully comply, which we're actively working to improve.

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What the site does to support accessibility

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This site has been designed and maintained with the following in mind:

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• Clear, readable content. We use plain language, generous line spacing, and a font size that's comfortable to read on screens and phones.

• Meaningful headings. Pages are structured with clear headings and subheadings, so screen readers and assistive technology can navigate the site easily.

• Descriptive image alt text. Images include text descriptions so the content is available to people using screen readers.

• Keyboard navigation. The site can be navigated using a keyboard alone, without requiring a mouse.

• Colour contrast. Text and background colours are chosen to meet accessibility contrast standards, so content is readable for people with low vision or colour vision differences.

• Responsive design. The site adapts to different screen sizes and orientations, including mobile phones, tablets, and desktop computers.

• Clear links and buttons. Links and call-to-action buttons are clearly labelled so you know what will happen when you click or tap them.

Known limitations

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We believe in being honest about what isn't yet perfect. Some areas of the site may not fully meet WCAG 2.1 AA standards, including:

• Third-party content. Parts of the site use third-party tools (such as embedded booking forms, social media icons, or newsletter signup) which we don't fully control. These may not always be fully accessible.

• Older content. Some older blog posts or images may not yet have been updated to current accessibility standards. We are working through these as part of an ongoing review.

• PDF documents. Any downloadable PDF documents on the site may not be fully accessible. If you need a document in an alternative format, please contact us — we're happy to help.

• Complex visual elements. Some decorative visual elements may not translate perfectly for screen readers. Essential information is always provided in text form alongside any visuals

If you're struggling to use this site

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If something on this site isn't working well for you, we want to know — and we'll do our best to help. Whether that's sending you information in a different format, describing something you can't see, or simply supporting you to book a session another way, please don't hesitate to reach out.

You can contact us by:

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• Email: help@within-hypnotherapy.com

• WhatsApp: +27 84 582 7831

• Phone: +27 84 582 7831 (during office hours, Monday to Friday, 9am to 6pm SAST)

We aim to respond to accessibility enquiries within two business days.

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Your feedback helps us improve

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If you encounter anything on the site that's hard to use, or have suggestions for how we could do better, we genuinely want to hear it. Accessibility is an area where we expect to keep learning and improving, and your feedback is one of the most valuable parts of that.

You can share feedback using any of the contact methods above. Please describe what you were trying to do, what happened, and if you're comfortable sharing, what kind of assistive technology or approach you were using. This helps us understand the issue properly and fix it for other visitors too.

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Accessibility of hypnotherapy sessions

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Beyond this website, we also want hypnotherapy sessions themselves to be accessible. If you have specific accessibility needs for a session, whether that's adjustments to the video platform, extra breaks, written summaries afterwards, or anything else, please let us know when booking. We'll work together to make the sessions work for you.

Online hypnotherapy can be a particularly accessible way to receive support, as it removes the need to travel and allows you to do the work from a familiar, comfortable space. We welcome enquiries from clients with mobility limitations, chronic illness, neurodivergence, sensory differences, or any other accessibility considerations.

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Technical information

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This website is built on the Wix platform. Wix provides a range of built-in accessibility features, and we follow their recommended practices alongside our own ongoing review.

The site has been tested using:

• Keyboard-only navigation

• Screen reader software (where possible)

• Browser accessibility tools

• Mobile devices in various orientations

We plan to conduct a more formal accessibility audit in the coming months and will update this statement as improvements are made.

If you're not satisfied with our response

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We take accessibility concerns seriously, and we'll do everything reasonably to address them. If you contact us about an accessibility issue and you're not satisfied with how we've responded, you have the right to escalate your concern.

For visitors in South Africa, the South African Human Rights Commission handles complaints related to discrimination, including digital accessibility issues. You can contact them at www.sahrc.org.za.

For visitors in the United Kingdom, the Equality and Human Rights Commission handles complaints related to the Equality Act 2010. You can contact them at www.equalityhumanrights.com.

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Statement information

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Statement last updated: [01 April 2026]

Statement first published: [01 January 2026]

Website: within-hypnotherapy.com

Prepared by: Within Hypnotherapy, with guidance on WCAG 2.1 Level AA standards.

We review this statement at least annually, or whenever significant changes are made to the site.